Terms of Use

Website maintenance services by Tyler Fox are annual (12 month) agreements and will renew automatically with this agreement, or monthly depending upon option chosen.

    • Payment Methods
      • Monthly Website Maintenance fees require credit card for payment.
      • Annual Website Maintenance fees may be paid with credit card.
    • Termination of this agreement by the client.
      • Clients may terminate this agreement at any time with 30 days written notice, additional fees may apply for early termination.
      • A fee of $150 will be charged to the clients account for terminating this agreement between the 1st month and the 6th month of the agreement term.
      • A fee of $75 will be charged to the clients account for terminating this agreement between the 6th month and the 12th month of the agreement term.
      • After the initial 12 months, the client may terminate this agreement without paying any additional fees with 30 days written notice.
    • Tyler Fox may terminate this agreement at anytime with written notice to the client.
    • An administrative fee of $25 will be charged to the clients account for any late payments or declined credit card charges.
    • An administrative fee of $30 will be charged for returned checks.
    • There are absolutely no refunds for any fees related to website maintenance services.
    • When adding new text and/or content to a page the client is responsible for providing all text (in digital format) and images/photos. This will be provided at no cost depending upon time and request.
    • Minor updates are limited to 3 incidents per month depending on availability. More minor updates may be able to be completed each month at additional costs at $40/hour. You can buy a book of time and hours used for project will be accounted for. Balance of hours can be used as customer wishes.

Network Exclusions

Many possible situations are completely beyond the control of Tyler Fox & Fox Concepts, and therefore are not in the scope of this SLA. These situations include:

    • Scheduled Network Maintenance – occasionally network maintenance will be required. Tyler Fox & Fox Concepts will do everything possible to minimize and avoid downtime during this maintenance. You will receive prior notification of upcoming maintenance at the e-mail address we have on file.
    • Malicious Attacks – if a third party not associated with Tyler Fox & Fox Concepts initiates a “Denial of Service” or other form of disabling attack against your WordPress custom website or major portions of the website, Tyler Fox & Fox Concepts will do everything in its power to stop the attack, but cannot guarantee a resolution and will work with the hosting company directly that hosts the website for a resolution. This could result in loss of content, stolen passwords, or hacked and redirect websites where Tyler Fox & Fox Concepts will not be accountable, but will do everything to resolve issue within the power.  This includes cPanel access and issues.
      • Each customer website has malware and virus protection with firewall protection to help reduce attacks.
    • Legal Actions – In the case that a legal action is taken against a customer. Tyler Fox & Fox Concepts will not be held responsible.
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