Website Designs by Tyler

WordPress Website Manager

WordPress Web Design

Dedicated Customer Support Manager

Passionate about Driving Client Satisfaction

Building Customer Relationships & Growth

Website Designs by Tyler

WordPress Website Manager

WordPress Web Design

Dedicated Customer Support Manager

Passionate about Driving Client Satisfaction

Building Customer Relationships & Growth

About Me

Hi! I’m Tyler.
Certified PMP professional specializing in WordPress web design. Detail-oriented team player with strong communication, organizational skills, and a creative mindset. Proven ability to manage multiple WordPress projects simultaneously with precision, building customer relationships from discovery to successful launches.

  • Age: 39
  • Residence: Horsham, PA
  • Freelance: Available
  • Open to Work: Full Time, Contract to Hire
  • Positions: Website Management, Customer Support Management, Digital Project Manager, Customer Success, Client Account Management
My Services
Web Design

Crafting and designing modern, mobile-ready WordPress websites to amplify your marketing reach.

Web Hosting

Web hosting services to ensure your website stays online 24/7. Hosting solutions are optimized for performance and security.

Resume
Work Experience
2022 - Present
Manager, Customer Support
Urbint

Leads process improvement initiatives, monitors key metrics for efficiency, fosters customer loyalty, motivates the team, guides customers through onboarding, manages client inquiries, and acts as an Incident Commander. Utilizes Zendesk and Jira to log support issues and provide tailored recommendations to facilitate upsell opportunities.

2021 - 2022
Senior Project Manager
Exleon

Exercised rigorous budgetary control for projects ranging from $2 to $5,000,000, optimizing expenditures while maintaining quality standards and orchestrating project schedules to meet crucial milestones. Demonstrated expert proficiency in project management, managing multi-million-dollar project budgets effectively, implementing change management processes, and ensuring precise project schedules to achieve punctual critical milestones.

2019 - 2021
Manager, Customer Success & Implementation
Urbint

Oversaw a diverse portfolio of 25+ customers, prioritizing their post-production project success. As the primary customer advocate, responded to inquiries, nurtured strong client relationships resulting in contract renewals, and guided clients through the entire project lifecycle. Closely monitored key success criteria, managed support requests, orchestrated coordination between customer issues and internal teams, documented processes, maintained Standard Operating Procedure (SOP) documents, trained new customers during onboarding, and conducted meetings to ensure ongoing project progress and client engagement.

2017 - 2019
Manager, Customer Support
Opvantek (acquired by Urbint in 2019)

Organized and executed support activities with a commitment to outstanding customer satisfaction, managing customer service challenges and escalations as the Incident Commander. Fostered strong customer relationships, provided personalized coaching, and demonstrated expertise in technical support.  Oversaw day-to-day tasks, conducted quality testing, and maintained application standards for Opvantek's diverse software customer base.

Education
2019 - Current
PMI - Certified Project Manager (PMP)
2009 - 2015
Masters in Information Systems
Drexel University, GPA: 3.86
2003 - 2007
Bachelors Degree
West Chester University, GPA: 3.67
Skills
Design
  • Website Design
  • WordPress Design
  • Website Hosting
  • Website Monitoring